Here to Help

 

FAQ 

GENERAL QUESTIONS 

Where do I direct questions, comments, or issues? 

Reach out to us anytime here. Your questions are important to us, and we will be in touch as soon as we can. 

How do I sign up for your emails? 

Subscribe to our mailing list and be the first to get updates on products and offers, as well as tips for parents. You can also follow us on Facebook and Instagram for additional information on parenting, education, and adorable pictures of our littlest fans. 

 

ORDERS AND SHIPPING 

Where can I buy Little Earth Toy products? 

Our products are available online and can be purchased from www.littleearthtoys.com.au. We also have several products available at our stockists for purchase. 

How much does shipping cost? 

Standard shipping within Australia is $10. Express shipping within Australia is $15. 

Where do you ship from? 

All orders and packed and shipped from Perth, Western Australia. 

Do you offer international shipping? 

We don’t currently ship outside of Australia and New Zealand. Please keep checking back to see if we’ve expanded our shipping locations. 

What is carbon neutral shipping? 

We are passionate about reducing our carbon footprint and minimising our impact on the environment. Little Earth Toys selects shipping partners that reduce our environmental impact and support projects that are actively reducing, absorbing, or preventing carbon and other emissions from entering the atmosphere. All of our items ship carbon neutral. 

How can I check my order status? 

After you submit your order, you’ll receive an email with your order confirmation. Once your order ships, you’ll receive another email with tracking information. If you need further assistance, please contact us here and we’ll be happy to help. 

How do I apply a discount code? 

On occasions where a discount is available, each code may be redeemed once per customer and must be applied at checkout. Codes are not transferable and are not redeemable for cash. Only one code can be applied at checkout, but some offers can be combined with other automatic discounts. Codes cannot be applied to future shipments and Little Earth Toys reserves the right to discontinue a code at any time. If you have any questions regarding applying for a discount code, contact us here, and we will be in touch with you soon. 

How do I return or exchange my product? 

We want you to be totally satisfied with your purchase. Returns are accepted within 30 days of purchase, and all items must be in their original packaging. We are unable to refund shipping or pay for return shipping costs. Please contact us here with your name, order number, and reason for return and we’ll do our best to accommodate your request. 

PRODUCT QUESTIONS 

Are Little Earth Toys products safe for my child? 

We regularly test the quality and safety of our products. All items including our stains and finishes meet and exceed the Australian & New Zealand AS/NZS 8124 safety standards. Please take note of our safety information and warnings. We include information on the ages of children that the product is intended for and recommend checking all toys for wear regularly. 

Are your toys made ethically? 

Our manufacturers are certified as part of the ICTI ethical toy program. This means that our toys are made in safe work environments, and workers are treated fairly, with respect, and with dignity. Our manufacturers pay workers fair wages and operate ethically. Little Earth Toys is committed to ensuring ethical guidelines are met or exceeded both in our design and manufacturing and to ensure our makers are treated the same.  

Do you operate sustainably? 

Our manufacturers are FSC certified, which means that they operate in an environmentally, economically, and socially responsible way. We create our toys from natural and organic materials when we can, and we are proud to offer a range of plastic-free, earth-friendly products. 

Where are Little Earth Toys made? 

Our toys are designed in Perth, Western Australia, and manufactured in Ningbo, China. 

CLEANING AND CARE 

Cleaning wooden toys: wipe items clean with a damp cloth and non-abrasive cleaner.